Support

Supporting Customers
Every Step of the Way

• The DME Applications Engineering Department quotes, designs and checks custom hot runner systems. The group also executes Moldflow analyses to ensure optimal hot runner productivity. DME was the first mold technologies supplier to achieve Moldflow silver certification.

• Our Mechanical Engineering Department handles special mold component orders and technical support for more than 100 mold component products for custom applications.
• The DME Electrical Engineering Lab develops and supports our line of control systems for hot runner, including our new Intelligent system for control up to 48 zones. DME Electrical Engineering also ensures compliance with international standards such as ROHS and WEEE directives. DME was the first temperature controls provider in North America to offer ROHS and WEEE compliant products.
• DME conducts performance testing on the products that we’re planning to introduce. Our technicians implement fatigue and tensile strength testing to evaluate different materials for our products while our moldmakers create prototypes for our products, and construct and modify fixtures.
• Our hot runner service center is where all DME hot runner systems manufactured at three DME facilities in the Midwest undergo a six-step procedure to ensure a flawless system startup in the customer’s facility. A handful of systems are refurbished weekly as customers look to maximize performance through re-builds and regular maintenance.

• A staff of more than two dozen customer service personnel handle hundreds of customer orders and quotes daily.